Frequently Asked Questions
Everything you need to know about your Rains® order and products.
Are Rains products completely waterproof?
Yes, our products are designed to withstand moderate to heavy rainfall. We use a signature waterproof PU fabric with ultrasonically welded seams to ensure you stay dry in all conditions.
How should I clean my Rains jacket?
We recommend spot cleaning with a damp cloth and mild soap. Do not machine wash, tumble dry, or iron our waterproof garments, as this can damage the protective coating.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure all tags are attached to receive a full refund.
Do you ship internationally?
Rains® ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How do I find the right size?
Our products often feature a unisex fit. We recommend consulting our detailed Size Guide located on each product page to find your perfect measurements.